Shipping policy

Thank you for shopping with Velto.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

You will receive a confirmation email once your order has been placed and another notification once your order has shipped.

SHIPPING TIMES

Estimated delivery times vary depending on your location.

United States: 5–12 business days

International orders: 7–20 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, holidays, or high order volumes.

TRACKING INFORMATION

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

INCORRECT ADDRESS INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, we may contact you to update the information. Delays caused by incorrect shipping details are not the responsibility of Velto.

LOST OR STOLEN PACKAGES

Velto is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us at support@veltopets.com and we will do our best to assist you.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer.

DELAYED ORDERS

While we strive to deliver all orders on time, delays may occasionally occur due to factors outside our control.

We appreciate your patience and understanding.

CONTACT INFORMATION

If you have any questions about shipping, please contact us at:

support@veltopets.com